Returns:
You have the right to
return products purchased within fourteen (14) calendar days from the date of
receipt.
Returns are accepted if the product is not used in its original packaging and
accompanied by the manufacturer´s tag. The parcel should be packed in a way to
avoid damage of the product of the packaging during transport.
If shoes will be returned, labels and strapping tapes are not allowed on the
packaging box. If the returned boxes of goods have been damaged, the return is
not accepted.
Underwear and swimwear returns (slips) are not accepted for reasons of hygiene.
In case of return an e-mail should be sent to the address: [email protected] stating in any case the
order number, customer’s name and full description of the product to be
returned. In case of refund the amount reimbursed is the value of the product
and not likely transport costs, COD or bank charges. The value of products is
at the purchased price.
For returns in Greece, in order to have better and economical service, send
your return using Speedex our own costs (KaterinaGerasimou). We will withhold
payment of 3,50€ from the value of the goods that we will have to refund
you.
In the event of a product return and refund request, the payment costs (cash on delivery, shipping and bank transfer costs) are borne by the customer.
The right of withdrawal is also excluded for promotional products.
Refunds are made within 14 days of receiving the product.
In the case of a product return and refund request, the payment costs (cash on delivery, shipping and bank transfer costs) are borne by the customer.
The right of withdrawal is also excluded for promotional products.
Refunds are made within 14 days of receiving the product.
Discounted products are non-refundable.
International Returns:
You can
return any unused item for a refund or exchange, within 14 days of receiving
your original order, by post
Postage
must be paid by the sender, and will not be refunded by KaterinaGerasimou.gr
The goods
are in your responsibility until they reach our warehouse, so make sure they're
packed up properly and can't get damaged on the way!
If you
just want to return we'll refund the price you paid for your item back to your
original payment method.